Booking
Book a shipment
For cargo you already have a rate for. Send us the shipper, the consignee, the Incoterm and the date the goods are ready, and operations will come back with space, a cut-off and the charges.
Do not have a rate yet? Start with a quotation request instead — it is a much shorter form, and we come back with a firm rate before you commit to anything.
Booking details
Everything marked as needed is something the transport documents are raised from. Anything you genuinely do not have yet, put in the notes and we will come back to you.
How booking works
Five steps, and the fourth is the one worth reading: submitting the form is an instruction, not a confirmed booking.
Have your rate agreed first
A booking is for a shipment that is already priced. If you do not have a rate from us yet, request a quotation first — we come back with a firm rate, usually within one business day.
Gather the shipper and consignee details
Full company names and addresses for both ends, exactly as they appear on the commercial paperwork. These are what the bill of lading is drawn from, and a mismatch is corrected at cost or, in some jurisdictions, cannot be corrected once filed.
Know your Incoterm and cargo-ready date
The Incoterm decides who pays for and risks which leg. The cargo-ready date is when the goods are genuinely available for collection, not when you would like them to arrive.
Submit the form
You receive an acknowledgement by email with a booking reference. The booking is not confirmed at this point — it is an instruction we then work on.
We confirm space, cut-off and charges
Operations check space and equipment against your cargo-ready date and come back in writing with a vessel or flight, the cut-off, and the charges that apply. The booking exists from that confirmation.
Booking questions
Is submitting the booking form a confirmed booking?
No. Submitting the form is an instruction to us, and you will get an acknowledgement with a reference. The booking exists once we confirm it in writing with a vessel or flight, the cut-off and the charges. Until then no space has been reserved with a carrier on your behalf.
What is the difference between the booking form and a quote request?
A quote request asks what a shipment would cost and is answered with a rate. The booking form instructs a shipment that is already priced, and collects what the transport documents are raised from — shipper and consignee details, the Incoterm, the cargo-ready date and the commercial value. If you do not have a rate yet, start with a quotation.
What information do I need before I start?
Full company names and addresses for the shipper and the consignee, a description of the goods in the words a customs entry would use, the number of pieces, the gross weight in kilograms, the volume in cubic metres for shared-container or air freight, your Incoterm, the date the cargo is ready, and the commercial value in pounds for the customs entry.
Can I book dangerous goods through the form?
You can declare them, and you should — tick the dangerous goods box and give the UN number from the safety data sheet. Whether the consignment can travel, on which service and with which carrier depends on that classification, and a dangerous goods note and shipper's declaration are needed before it can be booked.
What happens if I need to change or cancel after submitting?
Tell us as early as possible. An amendment before documents are filed and before the carrier cut-off usually costs nothing. After that, charges already incurred on your behalf remain payable — carrier amendment fees, haulage already despatched, terminal handling, or line cancellation charges where a container has been loaded. We do not add a cancellation fee of our own on a booking that was never confirmed.
Is my cargo insured once I have booked?
Not automatically. Carrier liability is limited by international convention and is generally far below the value of the goods — it is not insurance. Ticking the insurance box on the form is a request for marine cargo cover; it begins once we confirm it and quote you the premium.
Your booking is subject to our terms and conditions, which set out how bookings are accepted, what happens if a shipment changes, and where liability sits.